Question 1

Do I need batteries for the Toasty Tush?

Accepted Answer

No batteries needed! The Toasty Tush uses your body heat to keep you warm.

Question 2

What's the turnaround time for custom shirts?

Accepted Answer

The turnaround time for custom shirts depends on our current workload and the number of items you need. If we need to order your apparel, it usually takes about 1.5 weeks before we can start the logo process. Contact us with your specific requirements for a more accurate timeline.

Question 3

Can I bring my own items for logo application?

Accepted Answer

Yes, you can bring your own items for logo application. Ensure they can withstand high temperatures and avoid fabrics like rayon and silk. Ribbed shirts aren't suitable as the vinyl won't adhere properly to uneven surfaces.

Question 4

How is Heat Transfer Vinyl (HTV) applied?

Accepted Answer

Heat Transfer Vinyl (HTV) is applied by cutting each vinyl color and then using high heat and pressure to adhere it to the fabric. Each item is individually cut and placed, allowing us to personalize each item specifically for you.

Question 5

Can I wash my Toasty Tush in the washing machine?

Accepted Answer

Yes! The Toasty Tush is made with durable poly/cotton fabric that holds its shape well and can be easily wiped down for small spills. For a thorough clean at the end of a camping season, remove the cover and wash it in warm water. Avoid using chlorine bleach, tumble dry on low, and iron on a warm setting, avoiding the logo.

Question 6

Can you pick up your order locally in Medicine Hat?

Accepted Answer

Yes — if you’re in Medicine Hat or nearby, you can choose Local Pick-Up at checkout. We’ll contact you when your order is ready and arrange a convenient pickup time from our drop box.

Question 7

Can you ship my order anywhere in Canada?

Accepted Answer

Yes! You can have your order shipped anywhere in Canada. Shipping costs and delivery times depend on your order size and where it’s going, and you’ll see the available options at checkout or when your order is confirmed.

Question 8

What is your return policy on custom apparel?

Accepted Answer

Because our items are custom made, they are generally final sale. If there is a problem with the order, such as a mistake on our part or a production issue, please contact us and we’ll do our best to make it right.

Question 9

Will you send me a proof before production starts?

Accepted Answer

Yes — for custom orders, you’ll have a chance to review the design before production begins. We’ll work with you on the details so everything looks right before it goes ahead.

Question 10

How do I receive SVG cut files after purchase?

Accepted Answer

SVG cut files are delivered digitally, so there is no shipping required. Once your order is complete, you’ll receive the file by the method provided at checkout, and it can be downloaded for use with your craft cutter.

Question 11

How do you start a custom team or group order?

Accepted Answer

Send us your group details, the items you want, and any artwork or logo you already have. We’ll help set up your order page, confirm the design, and make it easy for your members to order online.